Do you ship internationally?

Yes. International orders ship worldwide. Duties, taxes, and fees depend on destination.

What is a Sparkler membership?

Sparkler membership provides access to exclusive tools, apps, education, and community features not available elsewhere.

Do you offer education or training?

Yes. Our online platform, RhinestoneArtistVIP includes technique videos, project guides, and live education depending on membership level. Keep an eye on DOJO Events for in-person classes.

What are KiraKira Glass Rhinestones?

KiraKira Glass Rhinestones are premium foiled flatback glass rhinestones designed for professional rhinestone application. They offer strong sparkle, clean facets, and reliable consistency.

What are rhinestones made of?

Rhinestones are typically made of glass, crystal, or acrylic, with high-quality options being made of lead glass for maximum sparkle.

Are these rhinestones suitable for high-use items?

Yes, when paired with the correct glue and finish. Stone finish and surface prep matter for durability.

What sizes are included in each package?

Most sizes ship in approximately 10 gross packs, about 1,440 stones. ss30 ships in approximately 2 gross packs, about 288 stones.

Are coated or metallic stones durable?

Coated finishes are more delicate. They perform best on low-wear or decorative projects. Avoid heavy friction and outdoor exposure.

Yes. Glass rhinestones are produced in color lots by size. Small tone shifts between batches or sizes can occur. Order enough stones at one time for consistent results.

Do these rhinestones require glue?

Yes. All flatback rhinestones require glue for application. Choose glue based on your surface and use case for best results.

Which glue should I use?

Different surfaces require different adhesives. Our glue collection covers fabric, hard surfaces, silicone, rubber, glass, and mixed materials.

What is the Interactive Glue Guide?

The Interactive Glue Guide helps match glue to surface type, project conditions, and wear level. It removes guesswork and speeds up planning.

How do I know how many rhinestones I need?

Sparkler members get access to the Rhinestone Ruler App. The app calculates stone counts based on surface shape, size, stone size, and fill pattern.

What are wholesale or factory sealed packs?

These are packages directly from the manufacturer containing the same size and color, often offering better value for larger projects. We use 10 gross, or 1,440pc as our normal factory package. Some shapes or larger sizes may be in 2 gross (288pc) or 1 gross (144pc).

What does SS mean (e.g., SS10, SS20)?

SS stands for Stone Size, which indicates the size of the rhinestone. Smaller numbers correspond to smaller diameters.

How do I wash garments with rhinestones?

Garments should be hand-washed or machine-washed inside out on a delicate cycle, and hung to dry, as high dryer heat can damage the glue.

Should I seal my rhinestone project?

It is generally recommended not to seal over the top of rhinestones, as this fills in the facets (cuts), resulting in a dull, flat, and less reflective surface.

How do I apply Hotfix rhinestones?

Use a hotfix applicator tool or a heat press to apply pressure and heat to the stones for roughly 10-15 seconds at approximately 335 degrees F to activate the adhesive.

What is the difference between Hotfix and Flatback rhinestones?

Hotfix rhinestones come with glue on the back that is activated by heat. Flatback rhinestones require a separate, specialized adhesive to be applied.

Why are my rhinestones falling off?

If using hotfix, the heat press may not be hot enough, or pressure may be too light. If using glue, the adhesive may not have been given 24 hours to cure, or the incorrect type of glue was used, too much or not enough.

Shipping policy

CrystalNinja Payments and Orders

RETURNS AND REFUNDS
We accept returns within 15 days of delivery for unused items in like-new condition. A 20% restocking fee applies. Digital products are final sale. Please double-check your order before submitting.

STORE HOURS
Our retail store hours are Tuesday to Saturday, 11:00 AM to 7:00 PM Pacific Time.

PROCESSING TIMES AND SHIPPING HOURS
Please allow 1 to 2 business days for processing. During sales and high-volume events, processing can take 3 to 4 business days or longer, unless otherwise noted on the product page. Shipping and fulfillment runs Tuesday to Saturday during store hours, excluding holidays.

SATURDAY ORDER NOTE
Orders placed after 8:00 AM on Saturday are not likely to ship until Tuesday of the following week. Carrier pickups are not routine on Saturdays, and we cannot close the store to take outgoing packages to the carrier.

PAYMENTS
We accept payments through Shopify Payments and may offer additional options such as Afterpay and Sezzle. Payment options shown at checkout control for that order.

DOMESTIC SHIPPING
A tracking number is emailed once your package is processed. You are responsible for providing an accurate shipping address and monitoring tracking. Carrier delays are outside our control after the carrier accepts the package. If a package is lost, damaged, or marked delivered but not received, you must contact the carrier to open a claim or trace. Contact us at info@crystalninja.com within 7 days of delivery for missing or damaged items and include photos of the box, shipping label, and items received. If a package is returned to our facility due to an undeliverable address, refusal, or failure to pick up, reshipment costs are the customer’s responsibility.

INTERNATIONAL SHIPPING
Taxes, VAT, duties, and carrier brokerage or handling fees are the customer’s responsibility unless checkout states these charges are collected in advance. Customs processing can delay delivery. You are responsible for responding to carrier or customs requests for information or payment. If a shipment is delayed, lost, or held, you must contact the carrier and or customs to determine status and claim options. If a shipment is returned to us due to refusal, non-payment of fees, or an undeliverable address, reshipment costs and any fees charged to us are the customer’s responsibility.

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Large Crystal Ninja Work Mat

Don’t forget to use the discount code BLINGQUEEN for your order.
I just love this work mat. It makes your job ;easy when you want or need a quick reference guide. This mat also makes it so easy to pick up rhinestones and can help to keep your crystals up right.

Citrine AB

If you were to buy only one color of rhinestones, this would be it. You can see the sparkles a mile away. This is my go-to bling.

Neon Hyacinth

Perfect, powerful orange the quality is second to none.

Love these they are the best rhinestone pick up tool ever. I highly recommend

Where’s the quality control?

The mat in general is a good work space. However, if you’re going to print rulers on this mat in inches and centimeters, you should look at the accuracy. Very disappointing.

Hi Steph,

Thank you for taking the time to share your feedback. We're glad to hear you like the mat as a workspace, but we're sorry to learn the printed rulers didn't meet your expectations.

Accuracy is important, and we appreciate you bringing this to our attention. If you're willing, please reach out to our customer support team at orders@crystalninja.com so we can look into it and make things right. That is usually our first line of communication to assist our customers concerns.

Your feedback helps us improve both our products and our quality control, and we truly appreciate you taking the time to let us know.

Great crystals

I should have gotten more ss12 and more samples of other colors. Great service. So nice to see the San Diego store.

Luminous opal pink

I’m very satisfied with my purchase. These rhinestones are beautiful, the pictures do it no justice. I will continue to purchase from Crystal Ninja. The rhinestones are beautiful and their customer service is excellent. They reply rather quickly and that speaks volumes about their customer service.

Mocha grey

So far there hasn’t been any color I do not like. Everything from Crystal Ninja hasn’t failed me. Top notch, I use buy from Amazon. But upon hearing of Crystal Ninja’s rhinestones, I said “let’s give it a go and haven’t looked back. I get my moneys worth! Thank you Crystal Ninja and your staff. Anabel

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