CrystalNinja Product Return and Refund Policy
We value our relationship with you. This policy applies to returns, refunds, and exchanges for eligible physical products purchased from crystalninja.com.
RETURN WINDOW
Returns must be requested within 15 days of delivery.
HOW TO REQUEST A RETURN
Email info@crystalninja.com or call 858-222-9206 with:
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Your order number
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The item(s) you want to return
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Reason for return
If approved, we will provide return instructions. If we issue a return authorization, include it with your return as instructed.
RETURN CONDITIONS
Eligible returns must be:
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Unused and in like-new condition
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In original packaging with all included components
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Packed securely to prevent damage in transit
RETURN SHIPPING
Return shipping is the customer’s responsibility unless the return is due to our error, such as the wrong item shipped, or a confirmed defect. We recommend using a trackable shipping method and keeping your tracking number.
RETURN ADDRESS
Crystal Ninja, LLC
Attn: Returns
4475 Mission Blvd., #J
San Diego, CA 92109
RESTOCKING FEE
A 20% restocking fee applies to approved returns unless the return is due to our error or a confirmed defect.
DAMAGED ITEMS AND SHORTAGES
Report damaged items or missing items within 7 days of delivery by emailing info@crystalninja.com. Include photos of the box, shipping label, and items received.
REFUNDS
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Approved refunds are issued to the original payment method for the product price paid, minus the 20% restocking fee when applicable.
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Shipping and handling charges are not refundable.
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If you used a discount code, your refund reflects the discounted price paid.
FINAL SALE AND NON-RETURNABLE ITEMS
The following are final sale and non-returnable:
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Digital products, digital downloads, and templates
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Online classes, recordings, and digital course access
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Gift cards
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Clearance items and items marked final sale
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Custom, personalized, or made-to-order items
UNDELIVERABLE OR RETURNED TO SENDER
If an order is refused, returned to sender, or undeliverable due to an incorrect address, failure to pay duties or fees, or failure to pick up, you are responsible for shipping and handling costs and any reshipment costs.
QUESTIONS
Email info@crystalninja.com or call 858-222-9206.
EU RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
WITHDRAWAL PERIOD
The withdrawal period expires 14 days from the day on which you or a third party designated by you (other than the carrier) acquires physical possession of the goods.
HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, notify us by contacting:
Email: info@crystalninja.com
Phone: 858-222-9206
Website: crystalninja.com/pages/right-of-withdrawal
You may use the model withdrawal form available on our Right of Withdrawal page, but it is not obligatory.
EFFECTS OF WITHDRAWAL
If you withdraw, we will reimburse all payments received from you, including delivery costs (except for extra costs arising from your choice of delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive notification of your withdrawal. We will use the same payment method you used for the original transaction. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to:
- Custom, personalized, or made-to-order items created to your specifications
- - Sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery
- - Digital products or downloads once accessed
