Privacy policy

CRYSTAL NINJA, LLC PRIVACY POLICY

Effective date: January 27, 2026

CRYSTAL NINJA, LLC (“Company,” “we,” “us,” “our”) respect your privacy. We protect your information through this policy.

This policy explains what we collect, how we use it, and the choices you have when you visit https://www.crystalninja.com (the “Website”).

  1. Scope

This policy applies to information we collect:

  • On this Website.

  • In email, SMS, and other electronic messages between you and us.

  • Through features that connect to this Website, including customer account features.

  • When you interact with our advertising on third-party websites and services if those ads link to this policy.

This policy does not apply to:

  • Information collected offline, including in-person, unless we link it to your online account.

  • Third parties’ websites, apps, or services, even if they link to our Website.

  1. Contact information

Crystal Ninja, LLC
4475 Mission Blvd., #J
San Diego, CA 92109
info@crystalninja.com
858-222-9206

  1. Children

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we collected information from a child under 13, contact us at info@crystalninja.com.

  1. Information we collect

We collect information that:

  • Identifies you, such as name, shipping address, billing address, email address, phone number, account credentials, and purchase history.

  • Does not identify you directly, such as browsing behavior and aggregated analytics.

  • Relates to your device and connection, such as IP address, browser type, device identifiers, and usage details.

A) Information you provide
Examples include:

  • Account registration details.

  • Orders and payment details (payment is processed by payment providers, we do not store full card numbers).

  • Shipping details and delivery instructions.

  • Messages and support requests.

  • Reviews, comments, photos, or content you post publicly where enabled.

  • Retail purchase records when you choose to associate them with your customer account.

B) Information collected automatically
We use cookies and similar technologies to collect:

  • Pages viewed, links clicked, searches performed, and time on page.

  • Device and browser details.

  • Approximate location derived from IP address.

  • Referral source and campaign data.

  1. Cookies, analytics, advertising, and consent

We use cookies and similar technologies for:

  • Site functionality, cart, checkout, and account login.

  • Analytics to understand site performance and improve content.

  • Advertising measurement and retargeting.

We currently use, or may use, tools such as:

  • Google Analytics

  • Meta Pixel

  • TikTok Pixel

  • Klaviyo, including email and SMS features

Temporary notice for EU and UK visitors

  • If you visit from the EU or UK, we intend to present a cookie consent banner and preference controls where required.

  • Until our consent system is finalized, some analytics and advertising cookies may still load based on your browser settings and device configuration.

  • You can reduce tracking by adjusting browser settings to block cookies and by using built-in privacy controls on your device and browser.

Your choices

  • Browser controls: You can block or delete cookies in your browser settings.

  • Email: Use the unsubscribe link in our marketing emails, or email info@crystalninja.com.

  • SMS: Reply STOP to any marketing text message. You can also email info@crystalninja.com.

  • Ads: You can adjust ad preferences in Meta and TikTok account settings, and use industry opt-out tools offered by advertising organizations.

  1. How we use your information

We use information to:

  • Process orders, payments, shipping, returns, and exchanges.

  • Provide customer service and respond to requests.

  • Maintain your customer account, including order history and saved preferences.

  • Improve the Website, product assortment, and user experience.

  • Send service messages, such as order confirmations, shipping updates, account notices, and security messages.

  • Send marketing messages by email or SMS when permitted by your settings and applicable law.

  • Run promotions, giveaways, and surveys.

  • Detect fraud, prevent abuse, and protect our customers and our business.

  • Comply with legal obligations and enforce our terms and policies.

  1. How we share your information

We share information with service providers that help run our business, such as:

  • Shopify and related commerce services.

  • Payment processors and accelerated checkout providers (including Shop Pay, Apple Pay, Google Pay, PayPal, and similar services).

  • Shipping carriers and fulfillment partners.

  • Email and SMS providers.

  • Analytics and advertising partners.

  • Customer support tools and fraud prevention tools.

We may also share information:

  • If required by law, court order, or legal process.

  • To protect rights, safety, and security, including fraud investigations.

  • In a business transfer, such as a merger, acquisition, or asset sale.

We do not sell your personal information in exchange for money. We may share certain identifiers and browsing activity with advertising partners for measurement and retargeting. Some privacy laws treat this as “sharing” for cross-context behavioral advertising.

  1. Your account and retail purchase linking

If you create an account, we store information connected to that account. If you choose to link retail purchases to your account, we may add those purchases to your account history to help with support, reorder, and recordkeeping.

  1. Data retention

We keep personal information as long as needed to:

  • Provide services you request.

  • Maintain business records, including tax and accounting records.

  • Resolve disputes and enforce agreements.

  • Meet legal requirements.

  1. Security

We use reasonable safeguards designed to protect your information. No system is fully secure. Use strong passwords and do not share your login credentials.

  1. International visitors, EU and UK

We sell to customers in the EU and UK. If you are in the EU or UK, we process personal data under one or more of these legal bases:

  • Contract, to process orders and provide services.

  • Legitimate interests, to improve our business, prevent fraud, and maintain security.

  • Consent, for certain marketing and cookie activities where required.

  • Legal obligation, for recordkeeping and compliance.

International transfers
We are based in the United States. Your information may be processed in the United States and other countries where our service providers operate. We use contractual and operational safeguards designed to protect transferred data.

EU and UK rights
Subject to local law, you may have rights to:

  • Access your data.

  • Correct your data.

  • Delete your data.

  • Object to processing.

  • Restrict processing.

  • Data portability.

  • Withdraw consent for consent-based processing.

To exercise these rights, email info@crystalninja.com.

  1. California privacy rights

This section applies to California residents.

Categories of personal information we may collect

  • Identifiers, name, email, phone number, account credentials, IP address.

  • Commercial information, purchase history and items viewed.

  • Internet activity, browsing actions on our Website.

  • Geolocation, approximate location from IP address.

  • Customer service communications.

Purposes
We collect and use information for the business purposes described in this policy, including order fulfillment, account management, support, analytics, marketing, and security.

Your rights
Subject to verification and legal exceptions, you may request:

  • Access to categories and specific pieces of personal information.

  • Deletion of personal information.

  • Correction of inaccurate personal information.

  • Information about disclosures for business purposes.

  • Opt out of “sharing” for cross-context behavioral advertising.

How to submit a request
Email info@crystalninja.com with:

  • Your full name

  • The email used on your account

  • The request type, access, delete, correct, opt out

Non-discrimination
We do not discriminate against you for exercising privacy rights.

  1. Changes to this policy

We may update this policy. We will post updates on this page and update the effective date.

DMCA COPYRIGHT POLICY

Reporting claims of copyright infringement

If you believe content on our Website infringes your copyright, send a written notice to our copyright agent with:

  • Your physical or electronic signature.

  • Identification of the copyrighted work.

  • Identification of the material you believe is infringing and where it appears on our Website.

  • Your contact information.

  • A good faith statement that the use is not authorized.

  • A statement under penalty of perjury that the information is accurate and you are authorized to act.

Copyright agent
Ms. Kellie DeFries
Crystal Ninja, LLC
4475 Mission Blvd., #J
San Diego, CA 92109
info@crystalninja.com
858-222-9206

Counter-notification

If you believe content was removed by mistake, you may submit a counter-notification that includes:

  • Your signature.

  • Identification of the removed material and its prior location.

  • Your contact information.

  • A statement under penalty of perjury that removal was due to mistake or misidentification.

  • Consent to jurisdiction of the appropriate federal court.

Repeat infringers

We may disable or terminate accounts of repeat infringers in appropriate circumstances.