Terms of service

TERMS OF SERVICE AND CRYSTALNINJA ORDERS
Last updated: January 27, 2026

These Terms of Service (“Terms”) apply to your use of https://www.crystalninja.com and to purchases made from Crystal Ninja, LLC (“Crystal Ninja,” “we,” “us,” “our”).

CONTACT
Crystal Ninja, LLC
4475 Mission Blvd., #J
San Diego, CA 92109
info@crystalninja.com
858-222-9206

ORDER PROCESSING AND SHIPPING HOURS

  • Processing time: allow 1 to 2 business days for order processing, unless a product page states a different timeline.

  • Choosing express shipping speeds up transit time only. It does not speed up processing.

  • Shipping and fulfillment hours: Monday to Friday, 10:00 AM to 2:00 PM Pacific Time, excluding holidays.

PAYMENTS
We accept payments through Shopify Payments and may offer additional payment options such as Afterpay and Sezzle. Payment options shown at checkout control for that order.

DOMESTIC SHIPPING, USA

  • We send tracking to the email address on your order once the label is created.

  • You are responsible for providing a correct shipping address and monitoring tracking.

  • Carrier delays are outside our control after the carrier accepts the package.

  • If a package shows delivered but you did not receive it, contact the carrier first to open a claim or trace, and also contact us so we can support with order details.

LOST, DAMAGED, OR MISSING SHIPMENTS

  • If your package arrives damaged, or items are missing, contact info@crystalninja.com within 7 days of delivery with photos of the packaging, shipping label, and items received.

  • If your package is lost in transit, contact the carrier to start a claim. We will support with documentation when requested.

RETURNED TO SENDER OR UNDELIVERABLE

  • If a package is returned to us due to an undeliverable address, refusal, or failure to pick up, you are responsible for reshipment costs.

  • We can reship after we receive the package back and confirm contents.

INTERNATIONAL SHIPPING, EU, UK, AND OTHER DESTINATIONS

  • Taxes, VAT, duties, and carrier brokerage or handling fees are the customer’s responsibility unless checkout states these charges are collected in advance.

  • Customs processing can delay delivery. You are responsible for responding to carrier or customs requests for information or payment.

  • If a shipment is returned to us due to refusal, non-payment of fees, or an undeliverable address, you are responsible for reshipment costs and any additional fees charged to us.

RETURN AND REFUND POLICY
Last updated: January 27, 2026

We want you to be satisfied with your purchase. This Return and Refund Policy explains when returns are accepted, how refunds work, and which items are final sale.

HOW TO REQUEST A RETURN
Email info@crystalninja.com with:

  • Your order number

  • The item(s) you want to return

  • Reason for return

  • Photos if the item arrived damaged or incorrect

RETURN WINDOW

  • Returns must be requested within 15 days of delivery.

  • Approved returns must be shipped back promptly after approval.

RETURN CONDITION REQUIREMENTS
To qualify for a return:

  • Items must be unused and in like-new condition.

  • Items must be returned in original packaging, with included parts and accessories.

  • Items must be packed securely to prevent damage in transit.

RESTOCKING FEE

  • A 20% restocking fee applies to all approved returns unless the return is due to our error, such as wrong item shipped or defective item confirmed by us.

REFUNDS

  • Approved refunds are issued to the original payment method for the product price paid, minus the 20% restocking fee when applicable.

  • Shipping charges are not refundable.

  • If you used a discount code, your refund reflects the discounted price paid.

RETURN SHIPPING COSTS

  • Customer is responsible for return shipping costs unless the return is due to our error or a confirmed defect.

  • We recommend using a trackable shipping method and keeping your tracking number.

RETURN ADDRESS
Crystal Ninja, LLC
Attn: Returns
4475 Mission Blvd., #J
San Diego, CA 92109

DAMAGED ITEMS, WRONG ITEMS, AND SHORTAGES
Report issues within 7 days of delivery by emailing info@crystalninja.com. Include photos of the box, label, and products received.

NON-RETURNABLE AND FINAL SALE ITEMS
The following are final sale and non-returnable:

  • Digital products, digital downloads, and templates

  • Online classes, recordings, and digital course access

  • Gift cards

  • Clearance items and items marked final sale

  • Custom, personalized, or made-to-order items

UNDELIVERABLE MERCHANDISE
If an order is refused, returned to sender, or undeliverable, you are responsible for shipping and handling costs and any reshipment costs.

AFFILIATE PROGRAM TERMS
Last updated: January 27, 2026

PROGRAM BASICS

  • Affiliates must maintain accurate contact and payout details in GoAffPro.

  • Affiliates operate independently. Affiliates are not employees, agents, or representatives of Crystal Ninja, LLC.

MINIMUM ACTIVITY REQUIREMENT

  • A minimum of 10 orders per quarter is required to keep an affiliate code active.

  • If your account is deactivated for not meeting minimum activity, you may reapply after 6 months.

  • If the account is closed a second time for inactivity, we may decline future reactivation.

COMMISSION RATES
Commission tiers are based on your tracked order volume over the applicable period defined in your affiliate dashboard.

  • $0 to $9,999: 5%

  • $10,000 to $19,999: 6%

  • $20,000 to $29,999: 7%

  • $30,000 to $39,999: 8%

  • $40,000 to $49,999: 9%

  • $50,000 to $99,999: 10%

  • $100,000 and up: 15%

PROFESSIONAL CONDUCT AND BRAND SAFETY

  • Keep communications professional and respectful.

  • Do not imply you are an employee or official representative of Crystal Ninja.

  • Do not make claims about products that you cannot support.

  • We may end an affiliate relationship if content or conduct creates brand risk, violates law, or violates platform rules.

FINAL PAYMENTS AFTER TERMINATION
If we terminate an affiliate account for cause, we will process eligible commissions earned on valid completed orders through the termination date in the normal payout cycle, unless fraud is suspected or proven.

INVITATION AND APPROVAL
The affiliate program is by application and approval only. We may approve or deny applications at our discretion.

TERMS OF SERVICE
Last updated: January 27, 2026

1. AGREEMENT TO TERMS
By accessing or using the Website, you agree to these Terms.

2. PURCHASES
When you purchase products or services through the Website, you agree to provide accurate information for billing and shipping. We may refuse or cancel orders for reasons such as inventory limits, suspected fraud, pricing errors, or violations of these Terms.

3. PRICING AND ERRORS
We may correct errors in pricing, descriptions, and availability. If we cancel an order after payment due to an error, we will issue a refund to the original payment method.

4. ACCOUNTS
If you create an account, you are responsible for maintaining account security and keeping your information current. You must be 18 or older to create an account. We may suspend or terminate accounts for violations of these Terms.

5. INTELLECTUAL PROPERTY
All Website content, trademarks, logos, product names, and brand elements are owned by Crystal Ninja, LLC or licensed to us. You may not use our intellectual property without written permission.

6. PROMOTIONS
Promotions may have separate rules. If promotion rules conflict with these Terms, promotion rules control.

7. LINKS TO OTHER SITES
We may link to third-party sites. We are not responsible for third-party content, policies, or practices.

8. LIMITATION OF LIABILITY
To the extent permitted by law, Crystal Ninja, LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products. Some jurisdictions do not allow certain limitations, so some limits may not apply to you.

9. DISCLAIMER
The Website and services are provided “as is” and “as available.” We do not provide warranties except where required by law.

10. GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to conflict of law rules.

11. CHANGES TO TERMS
We may update these Terms. Continued use of the Website after updates means you accept the updated Terms.

12. SMS / TEXT MESSAGE TERMS
Crystal Ninja, LLC offers a text messaging program for customers who opt in. By opting in, you agree to receive recurring automated marketing and informational text messages from Crystal Ninja, such as order updates, cart reminders, promotions, and new product announcements. Consent is not a condition of purchase.

Message frequency varies. Msg & data rates may apply.

Reply STOP to unsubscribe at any time. You'll receive one final message confirming you've been unsubscribed. Contact us at info@crystalninja.com or 858-222-9206.

Carriers are not liable for delayed or undelivered messages.

For details on how we handle your information, see our Privacy Policy.

SPECIAL TERMS FOR IN-HOUSE CRYSTAL NINJA CLASSES
Last updated: January 27, 2026

CLASS BASICS

  • In-house classes include materials unless the class listing states otherwise.

  • Some classes include refreshments. We will state this in the class listing.

  • Space is limited. Your booking is not confirmed until payment is received.

  • We may cancel or reschedule classes. If we cancel, you will receive a full refund.

CLASS CANCELLATION POLICY

  • Cancel at least 21 calendar days before the class start date for a refund.

  • Cancellations within 21 days are not refundable.

  • If you cannot attend within 21 days of the class, you may request to transfer to a future class if you notify us at least 14 days before the class start date, subject to availability.

  • If you cancel within 14 days, or do not attend, payment is forfeited.

SAFETY AND PERSONAL ITEMS

  • Some workshops involve glue, paint, sanding, or dust. Wear older clothing. Protect personal items. You are responsible for your belongings.

PHOTOGRAPHY AND MEDIA

  • You may photograph your own project.

  • Ask permission before photographing other students or their projects.

  • We may take photos during classes for marketing. If you do not want to appear in photos, tell us at the start of class.

  • No video recording or audio recording is allowed.

COURSE CONTENT OWNERSHIP
All instruction methods, course materials, and lesson content are property of Crystal Ninja, LLC. You may not record, reproduce, sell, or reteach our class content without written permission.

CALIFORNIA PROPOSITION 65
Last updated: January 27, 2026

Some products sold by Crystal Ninja may require a Proposition 65 warning for customers in California. A Prop 65 warning does not mean a product violates safety standards. It means the product may expose you to chemicals listed by the State of California.

For more information, visit:
www.P65Warnings.ca.gov

PRODUCT SAFETY DATA SHEETS
We can provide Safety Data Sheets for products we sell when available from the manufacturer. Email info@crystalninja.com to request SDS documentation.