Do you ship internationally?

Yes. International orders ship worldwide. Duties, taxes, and fees depend on destination.

What is a Sparkler membership?

Sparkler membership provides access to exclusive tools, apps, education, and community features not available elsewhere.

Do you offer education or training?

Yes. Our online platform, RhinestoneArtistVIP includes technique videos, project guides, and live education depending on membership level. Keep an eye on DOJO Events for in-person classes.

What are KiraKira Glass Rhinestones?

KiraKira Glass Rhinestones are premium foiled flatback glass rhinestones designed for professional rhinestone application. They offer strong sparkle, clean facets, and reliable consistency.

What are rhinestones made of?

Rhinestones are typically made of glass, crystal, or acrylic, with high-quality options being made of lead glass for maximum sparkle.

Are these rhinestones suitable for high-use items?

Yes, when paired with the correct glue and finish. Stone finish and surface prep matter for durability.

What sizes are included in each package?

Most sizes ship in approximately 10 gross packs, about 1,440 stones. ss30 ships in approximately 2 gross packs, about 288 stones.

Are coated or metallic stones durable?

Coated finishes are more delicate. They perform best on low-wear or decorative projects. Avoid heavy friction and outdoor exposure.

Yes. Glass rhinestones are produced in color lots by size. Small tone shifts between batches or sizes can occur. Order enough stones at one time for consistent results.

Do these rhinestones require glue?

Yes. All flatback rhinestones require glue for application. Choose glue based on your surface and use case for best results.

Which glue should I use?

Different surfaces require different adhesives. Our glue collection covers fabric, hard surfaces, silicone, rubber, glass, and mixed materials.

What is the Interactive Glue Guide?

The Interactive Glue Guide helps match glue to surface type, project conditions, and wear level. It removes guesswork and speeds up planning.

How do I know how many rhinestones I need?

Sparkler members get access to the Rhinestone Ruler App. The app calculates stone counts based on surface shape, size, stone size, and fill pattern.

What are wholesale or factory sealed packs?

These are packages directly from the manufacturer containing the same size and color, often offering better value for larger projects. We use 10 gross, or 1,440pc as our normal factory package. Some shapes or larger sizes may be in 2 gross (288pc) or 1 gross (144pc).

What does SS mean (e.g., SS10, SS20)?

SS stands for Stone Size, which indicates the size of the rhinestone. Smaller numbers correspond to smaller diameters.

How do I wash garments with rhinestones?

Garments should be hand-washed or machine-washed inside out on a delicate cycle, and hung to dry, as high dryer heat can damage the glue.

Should I seal my rhinestone project?

It is generally recommended not to seal over the top of rhinestones, as this fills in the facets (cuts), resulting in a dull, flat, and less reflective surface.

How do I apply Hotfix rhinestones?

Use a hotfix applicator tool or a heat press to apply pressure and heat to the stones for roughly 10-15 seconds at approximately 335 degrees F to activate the adhesive.

What is the difference between Hotfix and Flatback rhinestones?

Hotfix rhinestones come with glue on the back that is activated by heat. Flatback rhinestones require a separate, specialized adhesive to be applied.

Why are my rhinestones falling off?

If using hotfix, the heat press may not be hot enough, or pressure may be too light. If using glue, the adhesive may not have been given 24 hours to cure, or the incorrect type of glue was used, too much or not enough.

Right of Withdrawal (EU Customers)

Your Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier, indicated by you) takes physical possession of the goods. For an order of multiple items delivered separately, the period runs from the day you receive the last item.

How to Exercise Your Right of Withdrawal

To exercise this right, you must inform us of your decision to withdraw by a clear statement. You can:

Email us at info@crystalninja.com
Use the model withdrawal form below (optional)

To meet the withdrawal deadline, it is enough to send your communication before the 14-day period has expired.

Effects of Withdrawal

If you withdraw, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we have received the goods back, or until you supply proof that you have sent them back, whichever is earliest.

You must send back the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. You will bear the direct cost of returning the goods. You are only liable for any reduced value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exceptions

The right of withdrawal does not apply to custom-made, personalized, or made-to-order goods produced to your specifications (for example, custom rhinestone application and bespoke design work). These items are exempt under EU consumer law once production has begun.