- Returns & Shipping
Returns & Shipping
CrystalNinja Product Return and Refund Policy
CrystalNinja LLC values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason, you wish to return a CrystalNinja brand product, you may do so under the following policy, which applies to all returns, refunds and exchanges.
Any product may be returned within 15 days of purchase, provided that it is in unused, like-new condition. To return a product, first contact our Customer Service Center at firstname.lastname@example.org or 619-420-4583. Be sure to have your order number handy. We will issue you a Return Authorization Number, which must be clearly marked on the outside of all packaging.
All returned products must be returned in the original packaging, including all items originally packaged with the product (documentation, user’s manual, accessories, etc). Products must be well packed in order to protect against loss or damage.
Returned products must be shipped to:
205 W 35th St Unit B
National City, CA 91950 USA
We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
When shipping products back to us, forward to CrystalNinja LLC a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment. Email tracking information to us at email@example.com. Products returned more than ten (10) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.
A restocking fee of 15% will be charged for all unused or undamaged products returned.
Damaged Items and Shortages
Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Center from 9AM to 5 PM Pacific Standard Time, Monday to Friday (excluding holidays) at 619-420-4583.
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.
For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.
For refunds on products paid by check, money order, or wire transfer, your refund will be issued in the form of an in-store credit or an exchange for an item of equal or lesser value. We will not under any circumstances issue a refund check.
Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.
Custom designed / built / engineered products are non-returnable and non-refundable.
You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.
If you have any questions regarding shopping, returns, store locations or our policies, please call our Customer Service Center at 619-420-4583.