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CrystalNinja

FAQ's

Q: Will you reproduce a crystal design from another company?

If there is no copyright, we can work something out to make your design even more special. We strive to make your project a custom one, not a copycat version of another. ALL photos on CrystalNinja's site, gallery or other advertising is ALL our work. No photos or designs were borrowed or copied. If you see our work or photos on another site, we can provide you with original date and file proving ownership. As a professional and respectful artisan, Crystal Ninja WILL NOT Copy another Artist, nor use anyone else's photos. Photos that are similar on other sites originated from our company, and some are of the work of Beth Wade, of TheBling-String. She is our San Diego partner and has sold only US her photos for use. Any design from Beth's library will be completed and verified by her directly.

Q: Will the crystals fall off?

No. Our training and process has proven to be the highest quality and the strongest bond. All of Crystal Ninja's work comes with a 1 year guarantee and in May of 2009 passed rigorous procedures and is now listed as a Preferred Application Specialist, of Southern California for SWAROVSKI NORTH AMERICA LTD., “CRYSTALLIZED™ - Swarovski Elements”. - ID# 115 1628

Our designers are also internationally certified and trained by our associates, www.Bling-My-Thing.com and they are the only company backed by Swarovski-Europe.

Q: What steps do I take?

  • View our Gallery, pick your favorite design, or let us know what you would like for something custom.
  • Choose your size level of crystals and pricing level. The smallest crystals offer the most detail as in portraits, but we can usually work around any price range you would like.
  • Check out thru the Online Shop, or let us email you a secure invoice and you can use your PayPal or Credit Card for payment.
  • Once payment is received, this reserves your appointment and all crystal supplies for your project.

Q: What service do you provide?

Your items will be crystallized professionally by a team of designers lead by Swarovski Flatback Specialist, Kellie DeFries, a highly trained Crystal Mosaic Artist and the only award holder of the prestigious level Swarovski Professional Category Trophy in the Flatback Category.

Q: Is there a Guarantee?

Yes, we give a 1 year guarantee on craftsmanship. We understand that accidents happen and will repair at no charge but do ask that you provide the shipping costs to send it in and return. We can provide extra stones for self-repair. Some clients have called for a small, 5-10 crystals repair 3 years after this date, no problem. We need you looking your best! Please let us know if you have a larger accident before 1yr, so we can promptly assist. In some cases if the item has been damaged beyond repair, we are not responsible. We will do our best to recreate your new order but cannot guarantee a recreation of original pieces.

Q: Is the cell phone provided?

NO, we do not provide the phones or devices. If you are in need of a brand new phone or device, we can certainly do personal shopping for you to get the best prices and add it to your invoice. We do this all the time for our V.I.P. clients.

Q: How long does it take?

Most of our custom projects take between 5-7 days. Which is longer than most other companies because we have a totally different process. There are no rush orders, and no project can be done properly in 1-2 days. Please call or email for our estimated time of delivery, as we are usually scheduled 2-3 weeks in advance.

Q: Do you provide Privacy on orders?

Yes, we have many high end or celebrity accounts and only release the names if given permission. We respect your privacy and will not use your name in promotions if you choose protection.

Q: Do you offer Wholesale?

Yes, we have worked with many companies to crystallize their products for Press Releases, Promotions, Open Houses, or general Boutique inventory. There is a minimum order to get our wholesale rate, or for a larger discount, 1000 pieces or more of your product.

Q: Do I send in my phone or device?

Yes and no. If you want the crystallization process directly onto your phone, yes. If you would like us to provide a faceplate or snap-on case you do not need to send in your phone or device. There is no extra charge for the case or faceplate.

Q: Can you do Hello Kitty or other logos?

No, absolutely not. We are only allowed to reproduce logos or corporate images with permission. We as artists understand the intellectual property of others and their copyrights and will not violate such important things. If you have written permission from the owners of said copyrights, then we would love to help you on this type of project.